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Customer Support Email Settings

NOTICE: Email was upgraded and moved on Oct 4, 2011.

  • New webmail:
  • Your old mailbox is available until Oct 17 at
  • Your old mail will be imported into the new system in the days following the upgrade.

Email Settings

If you need help configurating a particular email program, we recommend that you use the settings in the table below and the support web site of your software vendor. If you need further help, please see these guides:

Microsoft Outlook
Apple Mail
Mozilla Thunderbird
Manual Account Configuration

For general details, please use the following settings:

Incoming Mail Server (IMAP or POP3)


  • Log in with
  • Use POP if you want to download all mail to a single computer.
  • Use IMAP for anything else, particularly if you read mail from more than one computer or your phone, or use webmail.

Outgoing Mail Server (SMTP)


  • Log in with
  • You can use this server even if you travel or have another ISP. Just make sure you configure SMTP authentication using your email address.

You can use this if you're a high-speed customer without a Hawaii OnLine mailbox. You just have to be on our network, so you do not have to use SMTP authentication.

Webmail or
Secure connections

Specify "SSL" or "TLS" for IMAP, POP3, or SMTP. Use for webmail. Please note that Outlook only supports SSL on port 465 when connecting to our servers.

Authentication Full email address, e.g.
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